Interest rates hit record lows and the refinance volume skyrocketed, but by Q2 2021, the MBA predicts a dramatic decrease in refinance volume again. How can lenders prepare for the purchase volume increase?
Lenders are receiving leads from multiple sources every day and it takes up quite a bit of time for loan officers to sift through them. Is there an easier way for lenders to prioritize their leads and notify loan officers to follow-up?
Customers are wanting more self-service and personalization in their experience. How can lenders adapt this while increasing loan officer capacity?